Here is how it should be … two examples of Estonian customer-facing teams to create customer value

Today, I was lucky to witness two businesses to offer me the client value I was expecting them to deliver. I am in love with the Estonian entrepreneurship, and this post shows why in two examples. One example is actually a repetition of many outstanding guest experiences in hotel Telegraaf in old town Tallinn. The other …

This zipper could have been the value-add of a middleman

The picture is a zipper from a pretty recent Samsonite suitcase. The suitcase did not 100% survive one of my business trips. Too bad. Must have happened when they were checking the contents of the suitcase, because the handler or customs agent was kind enough to put the zipper inside the suitcase before closing it. …

Not-so-Quarturn daily field reality of a telecom operator – through the eyes of a client

"Your home internet and phone installation should be running perfect now, sir". I hope he is right. I really hope so. After several weeks and months of issues with the home infrastructure of one of Belgium's leading telecom operators, the technician who is now leaving my house, promises that my wifi and internet connection will …